Return & Refund Policy

Return & Refund Policy

Thanks for shopping at Columbiabicycles.com!

If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns

You have 30 calendar days to return an item from the date you received it.

For any returns or exchanges,  you must contact us by email at MrColumbia@ColumbiaBicycles.com to initiate the process, and for return instructions.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

For your convenience, please contact us immediately if you find that your item is incorrect, damaged, or defective.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of

payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Shipping

In case of a damaged, defective, or incorrect item, a return label will be provided.

For all other returns or exchanges, the consumer is responsible for return shipping costs.

Shipping costs are nonrefundable.

 

Contact Us

If you have any questions on how to return your item to us, contact us.

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